programme with A1 Macedonia. The firm handles the bulk of the refactoring work and the deployments on both Kubernetes and Exoscale. Aleksandar describes Devoteam as a strategic extension of his own team rather than a conventional supplier.
An insight into the customers’ home Perhaps the most operationally distinctive element of A1 Macedonia’ s transformation is what Aleksandar describes as closing the visibility gap in the customer’ s home. The WiFi environment inside a residential property has historically been opaque to network operators. And, on top of this, a customer experiencing slow speeds cannot always distinguish between a fault on the operator’ s network and a poorly configured or poorly positioned router – and neither, in many cases, could the operator.
A1 Macedonia has addressed this through an end-to-end WiFi service assurance solution built in partnership with Bulb Technologies, a company specialising in customer experience management and network analytics for telecoms operators. Using industrystandard protocols TR-069 and TR-181 – which govern how operators
10 a1. mk