A1 MACEDONIA
“ Our approach has been: move it to the cloud, but make it cloud-native first”
Aleksandar Gichevski Head of IT Services & Architecture A1 Macedonia
and billing modernisation under way, A1 Macedonia’ s transformation programme is entering its next phase. Aleksandar says that cybersecurity will intensify as a priority as more devices connect to the network and edge computing will extend the cloud programme into new territory.
Throughout, he emphasises that the partner ecosystem will remain central. Relationships with Devoteam and Bulb Technologies are not vendors in the conventional sense – to Aleksander and A1 Macedonia, they are strategic extensions of his own team, chosen because they share the operators’ commitment to agility and user experience.
The destination Aleksandar is building towards is a telco that its customers experience as a seamless digital services partner rather than infrastructure provider. One that fixes problems before they are noticed, adapts its offer to individual behaviour and places the complexity of the technology entirely out of sight.
“ We are moving away from the era of waiting for a customer to call and complain,” he says.“ We use data to identify and resolve issues before they ever impact the user.” a1. mk 17