ABZENA
By applying the tool, Abzena has been successful in enabling non-data architecture experts to work effectively with data – fostering agility and addressing historical data silos. It also supports Abzena’ s cloud-first strategy, promoting agility and scalability while maintaining necessary security and performance.
And with Atomicwork, Abzena is able to leverage its AI-enabled agent for internal support. Driven by executive interest in AI, Abzena found Atomicwork best suited for its specific use cases. It uses the platform as an IT ticketing system with the AI chatbot assisting departments across the business – from HR to finance. It provides quick answers to common employee questions, empowering employees to self-serve, reducing the burden on HR and IT staff.
Atomicwork’ s flexibility allows departments to independently set up and manage their own workflows, while addressing data privacy concerns.
“ It’ s not only an IT ticketing system but is an AI-enabled agent,” Dave shares.“ Any group can set up their own workflows that are independent of each other. Data privacy is always a concern, so by deploying Atomicwork and limiting any access to personnel data – we’ ve been very excited by that.”
Dave believes by working with other areas of the technology world, Abzena continues to take an innovative
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