ARCUTIS
helping advance the cause of patients, the cause of the healthcare industry in general,” he explains.
“ And since then I’ ve been in the pharmaceutical industry, working for two large pharma companies and today for Arcutis Biotherapeutics.”
Today Rajvir’ s passion for cultural transformation and its impact on technology is highly evident.
“ It goes back to the quote from Peter Drucker that says,‘ culture eats strategy for breakfast’. In my opinion, it eats it for lunch and dinner as well,” he says.
“ Without the right culture, I don’ t think we can be successful as a technology team, and I don’ t think we can be successful as an organisation in general. So we spend a lot of time thinking about culture.”
The culture at Arcutis is not one of vague, subjective corporate values but of thirteen decisive operating principles that are the DNA of the company, informing how it functions.
“ Our first and perhaps most important operating principle is that the patient is paramount,” he explains.
“ So everything that we do is really embedded in the patient and making sure that we look at things from the lens of the patient.
Another is about accountability and empowerment. We really want to push decision making down to the lowest level of the organisation and then ultimately hold our team members accountable for the delivery of those results.”
“ We took a very user-centric approach, making sure that the tools, the people, the processes that we were selecting were going to work for our industry and our organisation”
RAJVIR MADAN, CHIEF DIGITAL AND TECHNOLOGY OFFICER, ARCUTIS
6 arcutis. com