KRISTIN MILCHANOWSKI
KRISTIN MILCHANOWSKI
TITLE: CHIEF AI & QUANTUM OFFICER
COMPANY: BMO
The One Client approach BMO’ s One Client approach aims to make customers feel equally valued regardless of which part of the bank they engage with, from retail banking to wealth management.
Given the breadth of BMO’ s business lines, it represents a deliberate attempt to prevent clients from experiencing the bank as a set of disconnected units.
“ It’ s very human-centric and then we add a technical layer,” Kristin explains.“ We want clients to feel as special and cared for across all of those business units as one entity.”
Kristin Milchanowski is Chief AI & Quantum Officer at BMO Financial Group and Founding Director of the BMO Institute for Applied Artificial Intelligence & Quantum. A member of the Technology & Operations Executive Committee, she drives science and specialised expertise, advancing innovation, governance, trust and emerging technology adoption. With more than two decades of leadership experience across financial services and technology, Kristin has held senior roles at EY, Morgan Stanley and JPMorgan Chase. An AI Associate Fellow at the University of Oxford and author of Return on Intelligence, she is widely recognised as a leading voice in AI-driven enterprise transformation.
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