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And so that was one of the big reasons that I selected Revel Systems . With technology , you don ’ t want to wait a year to get something implemented and live and go . You need it to be nimble , you need it to be quick ; otherwise , there is going to be a new technology that replaces it by the time you get out there .
“ Many vendors out there will have an 18 to 24-month life cycle to get something to go from ideation to reality , and Revel moves at light speed compared to that ,” DeSantis adds . “ Those are some of the big reasons that we ’ ve partnered with them and we ’ ll continue to utilise them as we grow our brand .”
Technology will continue to reshape customer experience When it comes to the future , technology is helping to reshape the customer experience , optimise operations and unlock new avenues for growth .
“ We want to grow the brands that we have ,” DeSantis explains . “ We ’ ve got a lot of great interests already and stores coming down the pipeline , we ’ ve got new concepts that we ’ re working on .”
The organisation is also looking at improving brand awareness of some of its more regional restaurants .
DeSantis says : “ Friendly ’ s ice cream , if you live in the Northeast , everybody that I run into has a story about , ‘ When I was a kid at Friendly ’ s ...’ or , ‘ After my softball games , we went there .’ But if you ’ re not in the Northeast , you might not know about Friendly ’ s .”
By leveraging the power of technology , data and innovation , restaurants can not only stay relevant in a rapidly changing landscape , but also set themselves apart as leaders in the industry . As technologies such as automation and robotics become more common , and therefore cost-effective , their use will continue to increase .
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