Becoming technology relevant Since joining BRIX Holdings , DeSantis has harnessed her extensive experience in the restaurant industry to help the organisation become what she describes as “ technology relevant ”..
“ For example , our Friendly ’ s brand had not touched technology since 1996 ,” she comments . “ We upgraded that entire system . We ’ ve taken outdated technology out ; we ’ ve started strategising and innovating , and putting new technology in so that we can be part of the cutting edge in the restaurant industry , rather than trying to play catch up .”
“ The restaurant industry , with COVID , lost over a million workers in the system , and we ’ re never going to get them back . As an industry , we can ’ t find people and we can ’ t keep people ”
CARISSA DE SANTIS CTO , BRIX HOLDINGS
6 brixholdings . com