PERFECTSERVE
Internal engagement Internally, PerfectServe employs a method called RICE( Reach, Impact, Confidence, Effort) with its product management team, which is playfully termed‘ buy a feature’.
Bob notes:“ We interact with our sales, customer support, implementation and consulting teams.”
Peer network learning Bob actively participates in multiple CIO and CTO leadership forums.
Here, industry leaders exchange ideas, discuss different challenges and learn from each other’ s successes, as well as their failures.
Bob highlights the value of these‘ safe places’ where peers can openly share experiences:“ Collective learning allows everyone to avoid experiencing failures by understanding the shortcomings of others, which significantly accelerates development cycles.”
“LucidPoint is completely focused on the value we will bring to the business as a collective, not just the technology or the latest exciting, shiny tool”
BOB HACKNEY, CHIEF TECHNOLOGY OFFICER, PERFECTSERVE
Forging solid connections: A strategic imperative In today’ s rapidly-evolving telecommunications landscape, strategic partnerships are no longer merely beneficial; they are a fundamental imperative for innovation and sustainable growth. As the industry navigates the complexities of 5G rollout, fibre expansion and the burgeoning opportunities of AI, the right collaborations define success.
Bob highlights how deep industry understanding forms the bedrock of a successful partnership.
He points out that one of PerfectServe’ s key partners, LucidPoint, has an inherent grasp of the unique challenges within their unique sector.
“ LucidPoint has strong depth in healthcare insight, so they understand why healthcare is different from, say, telecom or fintech,” he explains, highlighting the necessity of a partner appreciating the specific nuances of a task at hand, be it healthcare’ s critical human element, the complex infrastructure or regulatory environment.
Bob champions partners prioritising tangible business value over mere technological flash. A clear line of sight from concept to demonstrable business benefit is imperative.
“ LucidPoint is completely focused on the value we will bring to the business as a collective, not just the technology or the latest exciting, shiny tool. They understands that everything we do has to bring value to our customers and our business. So, every project we embark on
14 perfectserve. com