PERFECTSERVE starts from that understanding that the project goes from concept to business value, or it is not a successful engagement.”
According to Bob, LucidPoint is a true strategic partner that shares the inherent risks and rewards in a project’ s outcomes. He firmly asserts this as a non-negotiable criterion:“ I won’ t have a strategic partnership if they don’ t have some risk in the outcomes. That’ s a non-starter.”
The philosophy fosters a deeper commitment and alignment between organisations, moving beyond a transactional vendor relationship to a true joint venture where both parties invest in mutual success.
Bob outlines his three core criteria for selecting a partner: robust governance, risk and compliance( GRC) adherence; strategic alignment with business values; and, critically, shared risk in the endeavour.
The commitment to shared risk underpins a long-term strategic vision:“ It is essential that partners see that those short-term investments produce longterm strategic gains and LucidPoint has demonstrated that time and time again over our relationship.”
The enduring partnership and customer-centric ethos is invaluable for building resilient, innovative ecosystems.
Furthermore, Bob outlines how strategic partners proactively adapt and invest in emerging technologies.
He points to LucidPoint’ s foresight in the rapidly evolving AI landscape:“ LucidPoint, like us, are investing in their
“We’ re focusing on improving care through our technology. That’ s why we’ re here”
BOB HACKNEY, CHIEF TECHNOLOGY OFFICER, PERFECTSERVE
team in ways that increase efficiency. They saw the same thing we did: there was high value in research and development on using some of these new AI capabilities. They are invested in their employees to learn those skills so that the value can be realised.”
Proactive investment in generative AI and conversational AI benefits PerfectServe’ s customers, allowing them to capitalise on innovations without shouldering the full upfront research and development burden.
Looking ahead: The next wave of healthcare transformation Rapid technological innovation is actively shaping healthcare’ s future.
Bob’ s vision is clear: PerfectServe will continue to deliver immense value to healthcare providers and patients by harnessing AI, cloud computing and strategic partnerships.
He concludes:“ We’ re focusing on improving care through our technology. That’ s the reason why we’ re here.”
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