Randy Haug : spearheading CAAT Pension Plan ’ s strategic digital transformation for scalable growth and member engagement
CAAT PENSION PLAN
Randy Haug : spearheading CAAT Pension Plan ’ s strategic digital transformation for scalable growth and member engagement
As Senior Vice President of Technology and ITSM , Randy Haug oversees CAAT Pension Plan ’ s digital transformation strategy , technology infrastructure , core business systems , cybersecurity , data management , product management , enterprise architecture and the project management office . His role is pivotal in ensuring that CAAT ’ s technology ecosystem is adaptive , scalable and aligned with the pension plan ’ s growth objectives . Randy joined CAAT five years ago , at a time when there was a need for digital transformation . His initial assessment identified opportunities for growth by modernising legacy systems and infrastructure , which would enhance its strategic investment in future growth . This involved implementing new systems and processes that would enable CAAT
“ I think the most important part about technology we are getting through is data . Data ’ s key ”
RANDY HAUG SENIOR VICE PRESIDENT , ITSM , CAAT PENSION PLAN to be more adaptive and scalable . CAAT recently hit the 100,000-member milestone , highlighting the success of these initiatives .
The initial digital transformation strategy : cloud migration and agile practices One of the first major steps was pushing CAAT ’ s entire workload to the cloud . This migration , which took approximately two years , allowed CAAT to manage resources more efficiently and scale operations without incurring excessive costs .
“ The transition to the cloud involves ongoing improvement efforts to ensure efficient management and cost control . It is essential to understand how to manage our cloud resources while increasing efficiency ,” says Randy .
Implementing safe agile practices was also crucial in enhancing service delivery and workflow automation . “ This shift required not only technological changes but also cultural adjustments within the organisation . Change management played a critical role in pacing these transitions to ensure smooth adoption ,” said Randy .
Building the ecosystem : strategic partnerships and technology Strategic partnerships have been integral to CAAT ’ s digital transformation . Collaborations with industry leaders like DXC and ServiceNow provided