Operational efficiency A core aspect of CAAT ’ s strategy is enhancing operational efficiency through technological innovation . This includes leveraging artificial intelligence ( AI ) and machine learning to automate processes and reduce human error . One notable project is the implementation of Microsoft ’ s Copilot proof of concept , which has yielded significant time savings for administrative staff by automating tasks like recording and transcribing meeting minutes .
“ We ’ re just beginning our AI journey . We ’ ve started working on our governance and what are the guardrails for how we want to implement AI and the types of AI . We ’ ve started with a Copilot proof of concept , which has been very , very well received within our organisation .”
Accurate and well-managed data is fundamental to CAAT ’ s digital transformation . Randy stressed the importance of consolidating data to create a “ gold copy ” that serves as a reliable foundation for AI and machine
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