Centrica and its partners today Nurturing its partnership with Microsoft , Centrica continues to harness Microsoft Azure and Dynamics 365 across its European and North American markets .
In the UK , Centrica is harnessing Dynamics 365 to manage customer engineer appointments and optimise in real-time . With this capability , Centrica can deliver fast and effective services to its retail and business customers .
In Denmark , Dynamics 365 is being used to manage and action energy trading across its European energy markets , and , in the US , Centrica has adopted Dynamics 365 for its contract management in the utility market .
In partnership with the leading UK telecommunications company BT , Centrica is harnessing its solutions for better Wi-Fi connectivity for its UK field operations engineers , boosting connection in areas with low cellular coverage .
“ Centrica has a large field team that ventures into both rural and metropolitan areas resolving issues and serving customers ”
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The implementation is currently in its early stages , therefore , time will determine the effectiveness of BT Pinhole . However , it is said to provide the strongest connection at a third of the time , enabling an average of six engineer jobs in two weeks that otherwise would not have been completed .
Centrica is currently conducting collaborative testing with multiple engineer groups to inform the effective use cases .
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