At the heart of its success , Centrica places its values , culture and code . “ Care , delivery , collaboration , agility and courage are values we developed through conversations with employees [...] By living our values , we will be better able to fulfil our purpose and satisfy the changing needs of our customers .”
Centrica divides its code of conduct into six key areas :
1 . Operating safely and securely 2 . Conducting its business with integrity 3 . Valuing people 4 . Treating customers fairly 5 . Protecting assets , information and interests 6 . Working responsibly with communities and government
Digitally transforming the energy industry “ The world of energy is evolving rapidly , says Centrica . “ It is becoming decentralised as distributed technology supports decarbonisation ; choice and power are shifting to the customer , and technology and digitalisation are accelerating the pace of change . We are responding to these trends by focusing investment on our customer-facing businesses .”
One way Centrica has driven its personal digital transformation has been through its collaboration with Microsoft , NetMotion , and Panasonic .
Bringing these three leading organisaions together to optimise its operations , Centrica was the perfect customer to illustrate the impact of combining Panasonic ' s hardware , Microsoft ’ s advanced collaboration applications ( OneDrive and Microsoft 365 ), and sustained connectivity from NetMotion . “ Centrica has a large field team that ventures into both rural and metropolitan areas resolving issues and serving customers .
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