CHILDREN ’ S HOSPITAL OF ORANGE COUNTY
“ Our digital transformation has been focused on enhancing the patient and clinician experience ,” commented Henderson . “ It really began with the implementation of the EMR which is really the hub of the engine from which everything sprouts from .”
CHOC ’ s digital transformation aims to make the patient ’ s visit more efficient by eliminating the paperwork - which can be filled at home or wherever it ' s convenient for the patient by us taking a mobile first strategy and a key element of improving the patient experience .
“ We are very focused on population health and managing our populations . So we feel our digital transformation is going to help us focus on if someone ' s not coming in for a visit due to COVID concerns or any of the other health maintenance they are missing , we ' re going to know who they are and we ' ll be able to do the outreach with our care managers so we can make sure we keep them safe and get the care necessary to keep them healthy .”
Henderson pointed out telemedicine is particularly useful in assisting specialty clinics such as diabetes and obesity but particularly psychology which also gives a physician a glimpse into a patient ’ s socio economic conditions which they didn ’ t always have access to before the pandemic .
“ We don ’ t always get this kind of insight during an in-patient visit and they may not be really willing to share what ' s happening at home . A telemedicine visit is obviously visual and from a provider perspective , the clinician has a better insight which helps them provide even better care ,” said Henderson .
CHOC is currently focused on growth and expansion . “ Although we serve the Orange County region , we also are focused on serving the surrounding geography as it is
“ WE LOVE INTERACTING WITH THE PATIENTS AND WORKING ON THESE PROJECTS THAT WE KNOW ARE GOING TO BENEFIT THEM ”
ADAM GOLD CHIEF TECHNOLOGY OFFICER , CHOC
10 choc . org