CHILDREN ’ S HOSPITAL OF ORANGE COUNTY
a day which is about 22 per cent of CHOC ’ s ambulatory volume . “ Initially it was a bit of a challenge to educate everyone on how to use the platform as we were moving really fast to get up and running , yet we wanted to educate as many providers as possible . We had to do a lot of education with our providers who hadn ' t really been doing telemedicine visits prior to the pandemic , “ said Henderson who pointed out patient satisfaction has stayed at the 90th percentile .
The CHOC Link is a parent ’ s secure connection to their child ’ s medical information . It is a place for parents to communicate with their child ’ s doctors and clinics using a free and easy-to-use tool .
“ We know medical bills and records can be confusing for patients so we can assist with insurance , identifying prior authorisation requirements , deductibles and helping parents obtain and understand their child ’ s medical records ,” commented Henderson . The CHOC Link offers the following :
• View and print a child ’ s health issues , allergies and medications
• Send a message to doctors or health care teams
• Request an appointment
• View current appointments and request to reschedule or cancel them
• See a child ’ s laboratory results
• Review and print radiology reports after reviewing with a physician
• View visit summaries and discharge documents
• Review and print radiology reports after reviewing with your physician
• Request prescription renewals
• Learn more about your child ’ s medications through our connected health library
• Pay a bill
EXECUTIVE BIO
JOHN HENDERSON
TITLE : VICE PRESIDENT & CIO COMPANY : CHOC INDUSTRY : HEALTHCARE LOCATION : ORANGE COUNTY
John Henderson is steering the digital transformation at the Children ’ s Hospital of Orange County ( CHOC ). As head of the Information Services Department , he has been at the forefront of telemedicine at California ’ s leading children ’ s hospital and saw its use accelerate during the COVID-19 pandemic .
The CHOC Link - which is part of Henderson ’ s digital transformation at the hospital - is an online tool used for patients to access their electronic medical records ( EMR ), make appointments – both virtual or face-to-face with clinicians at the 334-bed hospital .
“ Four years ago , I made the leap to Southern California and CHOC - we ' ve been on a very fast journey ever since . We have been modernising our infrastructure and moving down a path of digital transformation to build the analytics program as well as portfolio management to build what I call a service and solutionsoriented organisation .”