ENHANCING GOVERNANCE & BUSINESS THROUGH TECHNOLOGY
RICK TAYLOR IS VICE PRESIDENT OF STATE AND LOCAL GOVERNMENT IN THE WEST , AND TALKS ABOUT SERVICENOW AND ITS PUBLIC-SERVICE ENABLING CAPABILITIES .
YOU AND YOUR ROLE
In its most practical form , democracy is all about the delivery of public services , and in the modern world , to deliver those services requires technology . Rick Taylor is ServiceNow ’ s Vice President of State and local government in the West . His day to day role puts him in front of every kind of government customer , from the state-level down to the smallest of cities , counties and special districts such as the power companies that are owned by counties .
In terms of the kinds of services that they deliver , Taylor says , “ it ’ s right there in our name . Servicenow makes it easy to deliver great experiences and great services in the public sector space , and we serve three different kinds of constituencies .”
With ServiceNow being a technology company , I had to ask Taylor about the pandemic ’ s impact on their work culture . While most companies struggled to adapt to the pandemic ’ s remote-working catalyst , ServiceNow absorbed most of its impact . “ We are a very digitally savvy company of course ”, says Taylor . “ So we ’ ve been on our own digital transformation journey for many years , and we were already a very remote-friendly workforce .”
SERVICENOW ’ S STRATEGIC PLAN
One of ServiceNow ’ s big taglines is ‘ ServiceNow makes the world of work , work better for people ’. “ You See this in how we go to market and the products that we bring to market , specifically in the public sector space ,” says Taylor . “ It ’ s really about zeroing-in on our three constituencies and walking as far up the stack as we possibly can , to make it easy for people to develop the solutions that they need to solve problems for their particular constituency with our platform .”
ServiceNow ’ s platform has a clear and measurable effect on those that employ it , improving public services and improving the quality of human life .
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