CLARK COUNTY
“It ’ s important that we support and provide help to Clark County ' s very diverse demographic ”
BOB LEEK CIO , CLARK COUNTY
capabilities have matured to such an extent that now , most people expect that whatever it is that they need to access , will , through a website , be delivered to their door within an hour or two .
“ I ' m not sure that people have thought about the local government services ' sector in the same way as the private sector , but now the availability of technology in local government means that we could really do that .”
In practice , Leek sees that this could manifest in the following manner .
“ For example , if a resident has an urgent need , the county ’ s ability to respond in a way that doesn ' t start with a phone call or an in-person visit , but instead with texting ' help ' to a text short code and having a county service show up within an hour , would be the equivalent of the ecommerce model .”
“ What is available now is the technology to pull all of that together , if we just step back and rethink what it is that the public needs from us .”
This approach is truly visionary in terms of access to local government and public services . The principles of supply and demand that serve as the engine for the private sector have , granted , acted as a fundamental stimulus to the development of cutting-edge , almost instantaneous access to products and services – but why shouldn ’ t this model be applied to the public sector ? Bob Leek has grasped this insight and views it as sitting firmly on the horizon , a gateway to the evolution of public services access , which could take it to the next level of civilization in the true definition of the word .
Leek says : “ Another example would be , say , if a small business owner is looking
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