CLARK COUNTY
Clark
County : Effective Public Services through Technology
in the service of people . Any premature , wholesale attempt to digitise public life is , therefore , liable to neglect those people and demographics who are at risk of being alienated due to their inability to interact with digital technologies . This ability may be socio-economic , or it may be generational , but , whatever form it takes , that it is present is undoubtable .
“ The expectations of older generations ,” says Leek , “ dictate that , since they ’ ve grown up knowing that they could talk to or see someone in a public-service capacity in-person and actually visit a government office in order to meet their needs , it ’ s important that we develop solutions that cover those expectations , too .”
The choice to access local government services in both digital and ‘ analogue ’ ( or , more correctly , physical forms ) must be provided , and Clark County is strongly dedicated to providing these complementary systems of access to public services .
Leek says : “ For us , this idea of digital transformation is not about eliminating the option that isn ' t digital , but about supporting an analogue transaction as well as a digital transaction . In order to do that , we have to completely rethink our workflows and have been making massive strides towards this .”
The development of Clark County ’ s technology strategic plan Clark County ’ s strategic plan here was first developed a few years ago , and Leek admits that the initial versions were “ pretty audacious ” in terms of the intent around delivering new technological capabilities .
Initially , it had 10 intentional outcomes , five of which were externally focused and a further five of which were focused internally . Over time , however , it became clear that its scope was too ambitious for any organisation to implement at any one time .
Seeing that a more viable plan was needed , Clark County quickly set about
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