“ And a third – and this is where it gets interesting – is agentic identity. As AI agents begin acting on behalf of customers and collectors, identity can’ t stop at humans. We need to know who every actor is, person or agent, what they’ re authorised to do, and on whose behalf they’ re acting.”
Building as a team and roadmapping the future Maintaining the integrity of millions of physical collectibles comes down to team culture and modern engineering practices. To deliver these results, Dan’ s team runs rapid development pilots that take projects traditionally requiring months down to just days or weeks.
“ Architecture follows organisation structure, so we design both together,” he says.“ We organised around platform teams that own the foundations and product teams that own the customer experiences. And we’ ve invested in AI fluency across the whole organisation. The goal isn’ t a siloed AI team; it’ s every engineer working with agents as force multipliers.”
For the collectibles industry going forward, Collectors will be leading in trust, AI and authentication.
14 psacard. com