COUPA – HILTON
Global hospitality company Hilton has made significant savings and seen an uptick in its brand reputation , thanks to work by Coupa to unify its supply chain operations . Hilton ’ s decentralised procurement was creating inefficient and fragmented processes across its properties .
At the same time , a reliance on paper and email invoices resulted in time-consuming , error-prone invoice processing .
The COVID-19 pandemic caused significant supply chain disruptions , complicating operational efficiency and spending control .
Hilton called on Coupa , which implemented a host of solutions :
• Procure-to-pay
• Strategic sourcing
• Invoice smash
• Sourcing analytics and optimisation
• Contract lifecycle management
• Risk and performance management , advanced .
( Main ) One of the hotel bars , Hilton , Florida ( Inset ) Guests enjoy great hospitality at The Hilton , Florida
Anu Saxena , President , Hilton Supply Management , said : “ Coupa has allowed us to maximise our expertise and fully leverage our size and our scale .”
The results so far include US $ 12bn in spend under management , US $ 125m in savings and 50 properties managed – with more being added .
Unified and automated processes have streamlined procurement , reducing invoicing time and errors , increasing efficiency and allowing staff to focus on guests .
Complete visibility powered by realtime data has enabled full control over spend , driving cost savings and optimising operations .
Hilton is also more able to meet its sustainability targets and bolster its brand reputation , thanks to improved ability to track and manage suppliers .
Taryn Berry , Director , Procurement Applications , Hilton Supply Management , said : “ Now , with Coupa , it has been a lot easier to track and manage our spend . The tool gives the full picture , that endto-end visibility , all the way from making the initial purchase request and seeing that through the invoicing process .”
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