Coupa – Hilton Case Study | Page 8

COUPA – HILTON

Challenges

Decentralised procurement led to inefficient and fragmented processes across Hilton ' s many properties
Reliance on paper and email invoices resulted in timeconsuming , error-prone invoice processing
The COVID-19 pandemic caused significant supply chain disruptions , complicating operational efficiency and spending control

Solutions

Procure-to-Pay Strategic Sourcing Invoice Smash
Sourcing Analytics & Optimisation
Contract Lifecycle Management
Risk & Performance Management , Advanced
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