stitched together telling a procurement story, are ineffectively articulating what procurement did and how we should predict what it’ s going to do as a result.”
By using this 20-year repository, the AI agents being built are fundamentally more intelligent. Tricia compares the difference to hiring:“ When you are leveraging that data to build your agents, you’ re not hiring someone straight out of school who doesn’ t know anything. You’ re hiring someone with years and years of B2B experience. So it is fundamentally an incredibly powerful differentiator.”
This differentiation is what allows intake and orchestration to leapfrog older tools that rely on static rules rather than predictive intelligence.
The rise of the agentic workforce A significant theme in the evolution of procurement is the move toward an agentic workforce, AI agents that do more than just process data to act, advise and assist. This is not about replacing human talent but reallocating it to strategic initiatives. The procurement function has long aspired to be a strategic partner, but it has often been bogged down by the sheer volume of tactical work.
Tricia identifies three primary challenges that the S2P workflow faced before the integration of agentic AI: shortage of workforce, friction in the process and an inability to touch all areas of spend. By automating tactical tasks, procurement teams can shift their focus to higher-value activities
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