RE-IMAGINING S2P IN THE ERA OF AUTONOMOUS PROCUREMENT
“ With the redesigned processes [ and platform ] we are able to serve the company better and understand how we spend money to continuously improve”
ANTTI KOSKI, HEAD OF FINANCE DEVELOPMENT,
FINNAIR
According to Forrester’ s Total Economic Impact study, organisations using Coupa’ s S2P platform have achieved an ROI of 276 % with a payback period of less than 10 months. This is driven by efficiencies in sourcing, procurement, invoicing and spend management, as well as the provision of models eliminating the need for costly on-premises infrastructure and ongoing maintenance costs. Updates are handled automatically by the provider, further reducing IT overheads.
Building a measurement framework As plans to undertake an S2P transformation unfold, there is a need for a balanced framework which addresses both immediate implementation success and long-term business impact. Decision makers should review and refine these metrics on a regular basis to assess whether the platform needs to evolve, examining:
• What is working and should stay the same.
• What measurements need to change going forward( AI can have a significant impact on how productivity is measured and even help businesses determine other things to measure).
The most successful organisations treat measurement not as a results exercise but as a continuous improvement mechanism that drives ongoing transformation. Antti Koski, Head of Finance Development at Finnair, said:“ With the redesigned processes [ and platform ], I feel we’ ve been able to bring the business closer to procurement. We’ re actually able to serve the company better together, make the right decisions and understand how we spend money – and continuously improve.” coupa. com 19