What has made Cummins’ scale across APAC key to consistent delivery?
With more than 2,500 employees and 1,200 technicians across the region, Cummins operates a comprehensive network that ensures broad market coverage and a consistent customer
experience across APAC. This includes companyowned, its DKSH joint venture across Southeast Asia and its independent distributor’ s.
Craig argues this network provides customers with a single point of accountability across multiple markets.“ It’ s one company, one MSA, one agreement, one deal,” he says.
“ We combine local execution with global scale, because obviously we can feed up into our global operations.”
Customers, he adds, are now facing pressure on two fronts: managing environmental and power constraints, while needing projects delivered on shorter timelines.
“ it’ s about helping customers secure certainty”
Craig Wilkins APAC Power Generation Director
Cummins
What does being a strategic partner look like in practice, and where is this heading next?
Looking ahead, Craig points to microgrids as areas Cummins has begun exploring, alongside a broader push on delivery speed and installation processes.
He says:“ We need to also be innovative and think about how do we be faster, and how do we be quicker at what we do as well.”
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