DELOITTE AUSTRALIA
“ When we think about customer experience, human-centred design, operational models, teaming, training, change enablement – these are all vital aspects of transformation,” Rob says.
He paraphrases a quote that circulated from when AI image and music generation tools first appeared:“ We want AI to clean our dishes and fold our washing for us so that we can create art and literature. We don’ t want AI to create our art and our literature for us so that we can spend more time doing the dishes.”
The sentiment captures something essential about successful AI deployment.
Technology should enhance human capability and free people for highervalue work, not simply automate the parts of work people find meaningful.
The future of enterprise AI Rob highlights several developments worth watching: small language models that run on mobile devices or edge systems; new AI architectures beyond transformer models; and sophisticated‘ evals’ and other quality engineering techniques for agentic systems.
14 January 2026