Fuelled by belief , and powered by technology , Okta ’ s James Enoch , explains how it is delivering for its customers and helping usher in a new , secure world

In an era where citizen expectations of digital services are expanding , identity is becoming an enabler to citizen centric services and integral to departments and agencies security posture .

Leading the charge is Okta , ‘ The World ’ s Identity Company ’.

James Enoch , Regional VP , Head of Public Sector and Education , explains how they execute that vision : “ We create seamless , secure access for workforces to access the technology they need , to do the vital work that they do .”

Okta ’ s impact with partners

Okta ’ s impact is exemplified through its partnership with the Department of Customer Service ( DCS ) in New South Wales ( NSW ). Okta ’ s Workforce Identity Cloud enables DCS

employees with intuitive , secure access to the tools they need , while the Customer Identity Cloud powers the authentication to digital services for over 5 million citizens via Service NSW , securing citizen ’ s clicks .

This impact highlights the vision of Okta to free everyone to safely use any technology . As James puts it : “ A secure platform that ’ s inaccessible adds no value , while a platform that is simple to access yet insecure is not fit for purpose in today ’ s threat landscape . That ’ s the beauty of Okta , we balance the two , security is paramount , but it ’ s complemented by exceptional user experience .”

Passwordless , via passkeys create this perfect balance . Passkeys make secure sign in and sign up as easy as unlocking a phone .

A key trait of pass keys is that they are phishing resistant . Unlike passwords , no key trait can be exposed or stolen . Beyond the security benefits , studies have shown an increased sign in success rate from anywhere between 25 % and 400 %, with reduced time to sign in between 75 % and 83 %.

Okta ’ s future outlook

In that same forward-looking view , James notes that “ in the space of Digital Identity , the opportunities are endless . Digital ID is not just a security piece , it ’ s a competition and productivity driver .”

“ At a national level the impacts are far reaching . As one example , it could help protect against the threat of deep fakes in election campaigns - by linking communication from an elected official to their digital ID . This could establish trust that the message a citizen is receiving , is from the actual person , something of immense value .”

By balancing security with user experience , Okta is not just securing public sector organisations – it ’ s enabling them to deliver more .

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