Sam Mackay , CISO at the Department of Customer Service , New South Wales Government , details how the department has embarked on a comprehensive journey to build a world-class cybersecurity function
Sam Mackay , CISO at the Department of Customer Service , New South Wales Government , details how the department has embarked on a comprehensive journey to build a world-class cybersecurity function
As our world becomes increasingly digitised , the threat of malicious cyber activity continues to grow . the Department of Customer Service , New South Wales Government , is at the forefront of addressing these challenges , transforming its cybersecurity capabilities to ensure the protection of critical information and services for over eight million people across New South Wales .
Under the leadership of Chief Information Security Officer ( CISO ) Sam Mackay , DCS has embarked on a comprehensive journey to build a world-class cybersecurity function . This government body , responsible for delivering customer service , digital transformation and regulatory reform , is committed to safeguarding the data and systems that underpin its operations .
DCS is the pivotal government agency that coordinates interaction between citizens and government services . As the public ’ s front door to government services , it was set up to provide easy access and place the people of NSW at the centre of service delivery . The department has also become a leader in digital products and digital services , being the first in Australia
4 nsw . gov . au / departments-and-agencies / customer-service