— Uwe Günther , Chief Procurement Officer , Deutsche Bahn

27 sengers . While we have significantly increased the efficiency of our service , there is always room for improvement ,” explains Günther . The organisation is aiming for 80 % punctuality across its network , and Günther stresses the importance of getting every single member of staff on board to achieve this goal . “ It ’ s important for everyone within the company to think about what they can do to improve that KPI .”

Over the next few years , customer expectations are predicted to adapt and change further . Günther , however , remains well-positioned in his understanding of what DB must do in order to sustain success in the field . “ The customer has an ever-increasing expectation for punctuality , technology and information available onboard the train and it ’ s vital that we reflect that . The customer is paying for the service we provide so we have to make it the best it can be .” To maintain the service with as little disruption as possible , DB is mindful of when and how it carries

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