EMD SERONO
Recently , EMD Serono conducted an employee engagement survey . Eduardo ’ s team had a 93 % score , one of the highest in the organisation .
“ I ’ m very happy with the team that I have and how they operate ,” he says . “ When people are engaged , they work well with each other .”
IT and technology strategies in healthcare Eduardo is clear that having sturdy IT strategies is essential , to make sure that everyone is marching in the same direction .
“ At a large company like ours , sometimes it ’ s hard to make sure everyone follows one path ,” he says . “ There ’ s a lot of different sectors at Merck KGaA , Darmstadt , Germany , and in healthcare we work across
150 countries . We must ensure that what we do for North America is specific for the region , while aligning with the global strategy .
“ The number one tagline in our strategy is to be the partner of choice ,” explains Eduardo . “ It ’ s very easy for people to go and look for IT services outside of the company , but we want them to come to us . So , when they have an IT need , we know we can help . That ’ s what we strive for , to be the partner of choice .”
As a result of this commitment , having a strong customer experience focus is a core part of Eduardo ’ s daily work .
As a member of the US Leadership Team , he – along with his peers and with the President of EMD Serono , Chris Round – has to understand where the company
6 merckgroup . com