Ensono Report | Page 9

Artificial Intelligence for IT Operations ( AIOps ) is the application of machine learning algorithms and data science to establish proactive , automated remediation capabilities that help IT teams deliver superior digital experiences , while offering fundamental breakthroughs in scale and efficiency . It enables a move away from siloed IT operations management and provides intelligent insights that drive automation and collaboration for continuous improvement .

Broadcom and Ensono partnered to adopt AIOPs best practices to deliver an improved digital experience . These capabilities help IT teams establish proactive , automated remediation capabilities that drive operational efficiency while improving digital experiences .

The result ? Transformation and optimization through visualization and automation , integral to Ensono delivering on their IT insights platform , Ensono Envision .

IT Operations teams accept the fact that problems will arise . When a problem surfaces , every effort is made to resolve the matter as quickly as possible . Ensono needed help managing their product lifecycle and determined their event management solution providers could not scale to their performance expectations and were cost prohibitive .

Ensono collaborated with Broadcom to have measurable inputs into the product design , its capabilities and to provide valuable feedback that influenced several features . The partnership started with a series of design workshops to mock-up an effective alert management system .

Ensono now utilizes a single portal to automate monitoring across all mainframe clients . The solution helps IT better focus on higher priority issues , and increase automation across their tool chain with the following benefits :

• Single place to view all mainframe issues

• Automate the resolution to most issues

• Reduce “ noise ” for false-positives

• Create consistency and removing response variations and delays

• Connect issues to service tickets

• Readily know who is working on an issue

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