more resilient ecosystems and platforms that can scale. In a world where AI is foundational to growth, the ability to broaden participation isn’ t just good for society, it’ s good strategy.
Q. WHAT DOES IT MEAN TO BUILD ENTERPRISE-WIDE AI FLUENCY WITHIN A MODERN WORKFORCE?
» AI fluency isn’ t about turning everyone into a technologist. It’ s about making sure people at every level understand enough to exercise judgment, oversight and accountability.
The leaders I admire most aren’ t simply automating existing work. They are redesigning roles around human judgment, clarifying where context, ethics and intuition create the most value, and using AI to augment those capabilities.
At EY, we are on that journey ourselves. AI fluency means moving people from passive users to active shapers of how AI is applied. That requires sustained investment, leadership commitment and a culture that rewards responsible experimentation.
Q. WHAT DO THE NEXT 12-18 MONTHS LOOK LIKE FOR YOU AND EY?
» The focus now is operationalising AI at scale. That means moving beyond
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