FISERV
“ We ’ ve also been able to pinpoint relationships between different account holders and identify different banking customers that live in the same household ”
MARC RIND CHIEF TECHNOLOGY OFFICER ( CTO ) FOR DATA FISERV
harmonised to looking at say , loan information to identify the loans which might be at risk of defaulting , or highlight customers who might potentially be at risk of leaving the bank ,” Marc says .
“ We ’ ve also been able to pinpoint relationships between different account holders and identify different banking customers that live in the same household .
“ Once we ’ ve done that , we ’ ve been able to deliver banks ’ insights into the different products they can offer these clients , using data from all the banks in our partner network .
“ We have so many banks as clients , so we can leverage data from across the client portfolio more and more in the future .”
Of course , it isn ’ t possible to build the right products and services without the right talent onboard . To achieve this , Fiserv leverages its long-standing partnership with Apexon to get top talent quickly enabled with the knowledge base required to work at Fiserv .
“ When we were modernising workloads I needed to get talent in quickly ,” notes Marc . “ Apexon has been a great partner to support us in getting our growing workforce up to scratch as quickly as possible .
“ As we go forward , we will continue to work tightly with Apexon as we continue working on many different projects . They ’ ve been joined at the hip with us for a long time and long may it continue .”
Data fueling product concepts For now , the main aim for Marc at Fiserv is to continue working data into a position where it can keep fuelling new product concepts .
Marc concludes : “ My aspiration is getting Fiserv data in shape so that anyone who has a product idea can quickly vet it and start to build on it . This can only happen as we continue to remove friction and provide those insights to our customers based on that data , which is so important because Fiserv has one of the most unique databases in the world .
“ I want our customers to ultimately gain the advantages of leveraging our intelligence to feed their own . And , whatever our data feeds , I want the data ecosystem to be fuelling all the great product concepts we ’ re seeing our clients produce .” fiserv . com 13