We speak to Marc Rind , CTO of Data at Fiserv , on the evolution of the fintech ’ s enterprise cloud data capabilities and what this means for improving CX
FISERV
We speak to Marc Rind , CTO of Data at Fiserv , on the evolution of the fintech ’ s enterprise cloud data capabilities and what this means for improving CX
Marc Rind is the Chief Technology Officer ( CTO ) for Data at Fiserv . Completing an MA in Business Communications from Emerson College , his entry into the working world aligned with the internet boom of the mid-1990s , when Marc held a deep interest in what the internet could do for public relations .
“ This was all brand new when I was studying at Emerson College , and it set me on a path in the field of technology and software development ,” he says .
Data was a particular point of interest for Marc , which saw him work for a series of DotCom startups before joining Automatic Data Processing ( ADP ), where he stayed for 16 years .
“ I helped build ADP ’ s data cloud ,” says Marc , “ pulling data from across its systems into a common location for the 600,000 businesses to which they provided HR and payroll capabilities .
“ Not only did this help serve data and analytics aims for ADP ’ s products , but helped generate actionable insights from across the company ’ s massive data sets , to provide things like ADP ’ s National Employment report .”
Then in 2020 , Rind moved to Fiserv , the fintech that combines data from over 1,800 financial institutions for everything from for core processing to providing cards and payment solutions , all the way down to merchant acquiring and card issuing .
“ Fiserv ’ s position means it has some of the most unique and fascinating financial data in the world ,” says Marc .
Since joining Fiserv , he has been working towards building something similar to ADP ’ s data cloud , by pulling Fiserv ’ s data into a common enterprisegrade ecosystem .
The aim ? To serve the various product needs for each of Fiserv ’ s business units , helping it better serve client needs and positioning it to connect data from across the organisation and deliver actionable insights for customers – insights they would not be able to get anywhere else in the world .
Fiserv ’ s four-year journey to cloud migration ‘ Marc , what technology stack should we be looking at going forward , from a data perspective ?’ This was one of the first questions Fiserv ’ s CTO of Data was asked when he joined four and a half years ago .
Of course , no decision process is easy , and each organisation has its own idiosyncrasies that must be considered , but it became clear to Marc that Fiserv needed to move to the cloud .
Fiserv operates scalable compute , elastic compute and various other data
4 fiserv . com