FRESHA
But you also have to identify the individuals, mindsets, attitudes and behaviours that you need to lift the team which, in most cases, are even more important than skills.”
Supercharging people and performance With these metrics established, Kiran and team designed cohesive processes, supported by measurable data points, scorecards and key metrics, that can be deployed at scale. The result, says Sharee, is a recruitment function at Fresha that“ runs like a well-oiled commercial machine”.
“ How we recruit has changed significantly,” Kiran reports.“ We now hire more – and consistently higher-quality – people in less time, leading to stronger teams, faster execution, and better business outcomes.”
The results speak for themselves. Retention and engagement is higher than ever at Fresha, which saw 92 internal promotions last year.“ I love it,” says Sharee,“ especially when you see great people come into the business in relatively junior roles and you get to see their journey, watch them add value and get promoted. Fresha is purposely designed to be a high reward culture and, if we have outstanding people, we absolutely want them to grow in the business.”
“ It’ s a great selling point when you have a business that promotes from within and develops people – candidates see vision, connect to the mission and recognise a fruitful career path. When something’ s clearly laid out, as long as people bring what they need, show up, they work hard, are curious, brave and bold, then we’ ll make it happen for them.”
As a hiring leader, you have a real responsibility for the happiness, career and lives of the people you’ re hiring
Kiran Taylor Global Head of Talent Fresha
Partnerships, collaboration and the future Alongside people, processes and strategy, Sharee, Kiran and the team have also embraced technology to support Fresha’ s rapid global growth. The business has a close partnership with AI-powered HR platform HiBob. For scaling companies, HiBob provides a crucial strategic infrastructure layer that enables a data-driven single source of truth across entire HR operations.
“ We have a really deep partnership and a real appreciation of how well the platform supports us on our mission,” Sharee says.“ We use it across all our workflows, our reporting, analytics and hiring metrics. It’ s been an incredible partnership that is evolving as we continue to grow and HiBob continuously updates its features and capabilities. We have a fundamental mutual respect for each other and there’ s real, genuine passion on both sides that means we’ re growing together.” fresha. com