GENPACT

development,” he adds,“ where AI has taken over large parts of routine work.”

“ People like us can spend our time doing more meaningful, more intellectually stimulating, higher value-added work,” he says.

Genpact’ s market cap

Diwakar’ s experience in technology and manufacturing

The role of partnerships in Genpact’ s work None of this happens in isolation, Diwakar stresses. Genpact’ s approach to professional services relies heavily on partnerships with established technology providers.

These include enterprise resource planning( ERP) software makers like Oracle and SAP, whose systems help companies manage core functions such as finance and inventory. The firm also works with data and analytics platforms including Databricks and Snowflake, and with enterprise software providers ServiceNow and Salesforce.

In manufacturing specifically, Genpact partners with providers of manufacturing execution systems( MES) and product lifecycle management( PLM) software, such as AVEVA and Velotic, which help run and track production processes.

“ The solutions needed in today’ s world are complex,” Diwakar says.“ It requires an ecosystem of partners to pull together the best answer.”

The shift to agentic operations Looking ahead, Diwakar says Genpact’ s growth over the next 12 to 18 months will be driven by what he calls“ agentic operations” – building the company’ s own AI-driven products and

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