Genpact’ s Diwakar Singhal explains how manufacturers can combine AI, process intelligence and industry expertise to scale agentic operations
GENPACT
Genpact’ s Diwakar Singhal explains how manufacturers can combine AI, process intelligence and industry expertise to scale agentic operations
P icture a factory floor after the lights have gone out, but where every machine keeps working. One where production works around the clock. Machines operate, orders move through the system and technology helps teams spot potential problems before they interrupt production.
That vision belongs to Diwakar Singhal, Global Business Leader for Manufacturing & Hitech Hardware at Genpact, an agentic operations company that helps large businesses run their operations and adopt new technology. Drawing on more than 25 years of experience across manufacturing and technology, he is helping shape Genpact’ s approach to agentic operations in the industry.
In industry circles, the term for a factory that can run this way is a‘ dark factory’, so called because production continues autonomously.
“ The factory of the future is a dark factory,” says Diwakar.“ Such factories run autonomously without much human intervention.”
Instead of operating machinery, people will instead be freed up to work on the bigger picture, where the human mind can truly shine.
4 genpact. com