GENPACT
Diwakar calls this shift“ agentic operations” – the point where AI stops merely assisting a process and starts running it. It sounds futuristic, but Diwakar insists it isn’ t science fiction, and it isn’ t far away.
He believes that the same logic will extend beyond factories, to the vehicles, aircraft and industrial equipment that companies build and operate.
Robotics and AI, he says, will gradually remove the need for direct human involvement when operating some physical assets. This is a vision Diwakar has spent the large part of his career building. He first joined Genpact more than a quarter of a century ago, when the company was still only a few years old. In that time, he has watched wave after wave of new technology reshape the same industries he now oversees, from the dot-com boom to the rise of software-as-a-service, to the age of cloud computing.
For Diwakar, AI could trump them all.“ AI is a step change compared to other technologies,” he says,“ and I think it’ s going to be significant.”
Having experienced successive waves of technological change, from the rise of software as a service to cloud computing and AI, Diwakar brings an operator’ s perspective to the agentic era.
His focus is not simply what AI can do, but how manufacturers can apply it across complex operations.
Diwakar’ s history with Genpact Diwakar’ s journey with Genpact began 1998 at General Electric, the American industrial and technology conglomerate
“ AI is a step change compared to other technologies”
Diwakar Singhal Global Business Leader for Manufacturing & High Tech Hardware Genpact
which was the parent company of Genpact until it was spun out in 2005.
Today, he looks after a portfolio that spans all manner of industries, from automotive and aerospace to steel and semiconductors.
It is a global job and it has made Diwakar a truly global industrialist, taking him around the world countless times including extended stints living in China and Japan before returning to India.
He has been there from the early days and has played a huge role in growing Genpact into the corporate titan it is today.
“ Genpact had a business of around US $ 250m in revenue and fewer employees when I joined. Today we have more than 150,000 employees in 30 countries, and we’ re targeting a little over US $ 5bn in revenue this year.”
That meteoric rise has come as a result of Genpact’ s unique offering, which blends consulting and technology
6 genpact. com