Global Credit Union’ s Technology Engineering SVP, Lori Moore, on how tech is transforming financial services through AI automation and cloud-first innovation
GLOBAL CREDIT UNION
Global Credit Union’ s Technology Engineering SVP, Lori Moore, on how tech is transforming financial services through AI automation and cloud-first innovation
Global Credit Union is proving that scale and vision are pivotal to driving digital innovation. The US $ 12bn financial institution is deploying AI and automation technologies to serve its 770,000 members worldwide..
Lori Moore, Senior Vice President of Technology Engineering at Global Credit Union, leads this transformation with an unconventional philosophy. Rather than pursuing technology for its own sake, she champions what she calls“ people-first automation”.
She joined Global Credit Union through an enterprise architecture role, initially knowing little about the credit union industry. Now, she’ s thriving in a finance environment she loves, applying her technical expertise to deliver value.“ Here, we are using these amazing technologies for the good of our members,” she says.“ It’ s rooted in that member experience and changing lives. I enjoy using skills for good.”
Enhancing rather than replacing human services Lori’ s approach to AI centres on augmenting human capabilities, rather than replacing workers. Her automation initiatives have delivered measurable results while preserving the human element crucial to financial services.
4 globalcu. org