HOIANA RESORT & GOLF

– to reduce paper-based processes . This system enables mobile approvals and streamlines administrative tasks across departments , providing audit trails for all IT changes .

“ The ManageEngine SDP system tracks all tickets and changes in our IT systems ,” Ching mentions . “ We maintain an audit trail and approval matrix to ensure all system changes receive proper authorisation before implementation .” The integration strategy connects four core systems : Opera for hospitality management , the F & B point-of-sale system , the gaming system and the golf operations platform . “ We aim to combine all guest activities into a single directory ,” Ching notes . “ Whether guests are staying in our hotels , dining , playing golf or visiting the casino , we can understand their complete experience .” The resort ’ s digitisation extends to workforce management .

“ For an organisation of our size , with more than 2,400 employees , automated systems are essential ,” Ching recommends . “ Tasks like performance assessments and workflow approvals need systematic automation to be manageable .”

From Ching ’ s experience during the Jeju Dream Tower project in Korea . One of these gaming technology companies has extensive solutions in resort business .

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