“ We aim to combine HOIANA all guest RESORT activities & GOLF into a single directory . Whether guests are staying in our hotels , dining , playing golf or visiting the casino , we can understand their complete experience ”
CHING YIP , VP AND HEAD OF IT ,
HOIANA RESORT & GOLF
“ We are studying three key areas for future development ,” Ching explains . “ AI security monitoring tools , engagement platforms that optimise all resource procedures for our staff , and new digital platforms for guest interaction .”
The strategy also includes plans for enhanced data analytics capabilities . “ We are currently implementing data analysis consolidation ,” says Ching . “ This will enable real-time analysis of guest activities and automated response systems .”
The resort ’ s approach to future technology reflects broader industry trends toward system consolidation . “ I read about Ford ’ s CEO discussing the challenges of building electric vehicles with applications from 150 different countries in hundreds of languages ,” Ching observes . “ We face comparable complexity in the resort business . Each vendor brings specific solutions , but combining them effectively remains our primary challenge .”
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