Khang adds:“ We were in a high growth phase preceding the COVID-19 pandemic. What was great is that, despite the circumstances of an economic downturn, we were still able to deliver positive figures during the pandemic.
“ Showing resilience throughout this cycle of lockdown, and more importantly, our ability to influence our people to keep a balance between short-term obstacles and long-term transformation was a real marker of our success.”
Home Credit Vietnam: A digital transformation journey While Home Credit Vietnam is a widespread name in the Vietnamese market, it’ s important to remember it was only founded in 2008 – in operation for the past 15 years.
“ We’ ve onboarded 15 million customers in that time,” notes Khang.
“ The population of Vietnam is around 100 million, so we’ ve been able to onboard 23 % of the adult population, a huge feat to achieve in just 15 years of operation.”
Home Credit Vietnam has been able to achieve this by developing a wide point-ofsale( POS) network nationwide.
This is something Khang accredits to the firm’ s establishment of many partners,“ with key accounts, key retailers and key dealers on one side, but also with a strong sales network of employees, over 3,000 strong, on the other side”.
Partnering with FPT. AI One such key partnership Home Credit Vietnam leverages is its relationship with FPT.
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