Enterprises must do the near-impossible : Meet the high expectations of their customers and do it at the lowest cost possible . That ’ s why 93 % of enterprises are embracing digital transformation to deliver greater value to their business .

However , adding digital transformation initiatives on top of the day-to-day operation priorities is a big ask for most technology departments . JTI experienced this first-hand : IT management bandwidth was consumed in putting out fires , such as delivery quality issues and difficult supplier relationships . With no time left to innovate for the broader business objectives , JTI needed a solution that would allow its IT team to focus on what ’ s important .

JTI sought help from a partner that could meet its needs by managing their global data center and cloud services — at scale , integrated and at a competitive cost . Wipro became exactly that partner . Wipro team quickly became immersed with the JTI team working toward the same goals . In fact , Wipro was onboarded in just 2 ½ months — three weeks ahead of schedule !

Lately , Wipro team has also supported JTI in their strategic BPM program : Wipro team worked diligently behind the scenes in multiple areas : data centers , SAP and more .

Since Wipro has started providing Data Center and Cloud services , JTI has seen tangible improvements and overall services stabilization , including a steep drop in Priority 1 incidents and a reduction in the incident / change backlog .

Wipro has done a tremendous job of transitioning our global Data Center Operations in a very short time and without disruption .

Not only could they deliver a superior service as of day one , but they also kept improving and adding value . Ultimately , Wipro earned JTI ’ s trust and could further develop a successful relationship .

— Guilain Rogg • VP , JTI