LIBERTY GLOBAL
“ Our digital journeys need to be absolutely frictionless . We do have traditional channels as well . But our digital touchpoints – our apps , websites , and user interfaces – are critical to our success ”
PIETER VERVOORT VICE PRESIDENT ENTERTAINMENT PRODUCTS , LIBERTY GLOBAL
– combining high-speed internet with the capabilities of its streaming video platform – drive customer satisfaction .
“ These digital journeys need to be absolutely frictionless . We do have traditional channels as well . We still have call centre agents , and we have engineers
Liberty Global Tech Summit
available to visit customers ’ homes in the case of an unforeseen problem . But our digital touchpoints – our apps , websites and user interfaces – are critical to our success .”
Central to helping provide this seamless experience when it comes to video is the Reference Design Kit ( RDK ) platform , an open-source software platform supported by Liberty Global and Comcast , on which the Horizon 4 set-top box was developed .
“ The RDK platform allows us to create a very rich and fully-integrated video experience ,” Vervoort explains . “ It also allows us to be in full control of our own destiny and roadmap . That also comes with a challenge . So , you need to define the roadmap that you want carefully , and then make sure that , with the RDK software and your own engineers , you ' re building what you ' re aiming for .” libertyglobal . com 11