Amit Thawani , Chief Information Officer for Insurance , Pensions and Investments ,

Lloyds Banking Group

The power of data and AI Data is a crucial asset : a fact that Lloyds Banking Group is keenly aware of . “ Data is our biggest asset after our colleagues and customers , and with that comes a huge responsibility ,” Amit says .

The Group is investing £ 3bn in its people , technology and data to become a modern , progressive , tech-enabled business , offering world-class customer service and frictionless customer experience . “ This investment allows us to constantly enhance our digital channels to create better experiences for new and

ENGINEERS HIRED IN THE LAST TWO AND A HALF YEARS

existing customers .” Amit explains . “ Our intent is always to consider how data can benefit customers , colleagues and the Group .

“ For example , we ’ re harnessing this opportunity to allow our wider customer base to focus on their tomorrow . This

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