Pioneering Digital Transformation in Banking
Rajesh Ganesan of TCS explains how the company partners with Lloyds Banking Group to support its digital transformation and enhanced services for customers
Tata Consultancy Services is an IT services , consulting and business solutions organisation that has been partnering with many of the world ’ s largest businesses in their transformation journeys for over 56 years .
For 17 years , TCS has partnered with Lloyds Banking Group , helping to deliver integration , divestment , transformation and data modernisation .
“ TCS has a very mature partnership built on the foundation of trust , innovation and value , which makes us meet the business objectives of Lloyds ,” explains Rajesh Ganesan , Global Client Partner , BFSI , at TCS .
“ Through this period , we have worked collaboratively to deliver a number of transformational and modernisation initiatives for their Insurance Pensions & Investments ( IP & I ) business .”
Adapting to a changing market
Lloyds Banking Group is positioned as one of the only UK-based financial institutions that offers both banking and insurance products . Recognising its immense potential , the IP & I division is committed to a bold digital transformation aimed at better serving the evolving needs of its customers .
“ TCS has worked with the IP & I business to streamline their operational processes and improve service delivery ,” Rajesh notes . “ This modernisation is helping to simplify complex processes , thereby increasing efficiency and reducing operational cost .”
A significant aspect of Lloyds Banking Group ’ s transformation is its cloud strategy . TCS is working with the IP & I business to scale its public cloud transformation , to accelerate its application and data modernisation in the cloud .
“ In my opinion , the adoption of public cloud is a game changer when it comes to digital transformation . It provides scalability , agility , better security measures and a platform for innovation ” Rajesh says .
Bridging the digital finance gap
TCS is proud to be part of Lloyds Banking Group ’ s transformation journey , where shaping the digital engagement channels will take the customer digital experience to the next level .
“ TCS is honoured to be partnering with the IP & I business , helping them deliver their ambition , to better serve their customers . Fundamentally this is about unlocking the value of data to deliver a very personalised service that meets the needs of their customers , today and tomorrow .” Rajesh says .