METROLINX
“ Technology and customer expectations have evolved significantly since PRESTO ’ s inception . We embarked on a transformation journey a few years ago to ensure that Metrolinx continues to meet the evolving needs of our customers and transit agency partners , to make it easier to choose transit first .”
Today , Metrolinx ’ s innovative new payment products have revolutionised how customers pay transit fares . Through Ontario ’ s One Fare Program , transit riders using PRESTO only pay once when transferring between local transit agencies and the regional GO Transit system , making travel more accessible and affordable for millions .
Achieving this milestone required extensive technological innovation and collaboration . Amid global chip shortages and manufacturing challenges , Brar ’ s team arranged the design , manufacturing and deployment of 16,000 advanced on-vehicle payment devices alongside overhauling backend fare management systems . PRESTO ’ s services were also migrated to Azure cloud , adopting DevOps practices and prioritising security through DevSecOps .
“ In recent years , our division has matured its culture so that it is engaged , high-performing and data-driven ,” Steve says . “ The latter aspect has enhanced our business intelligence system and enabled
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