Microsoft (Serena Sacks) Report October 2023 | Page 19

And it ’ s a full life cycle for higher ed all from admissions through alumni and everything in between .”
The future : The possibilities are endless At such a transformational time , technologies like AI will drive endless possibilities . “ Brilliant people keep coming up with new opportunities to leverage AI in the educational space ,” Sacks-Mandel concludes . “ And I just think that we are at the cusp of amazing things .”
For Microsoft itself , the journey ahead will involve an acceleration of helping customers on their digital and AI journeys . “ A lot of our customers are less mature than other commercial industries , and so we need to first help them migrate to the cloud , establish their data infrastructure , their data lake in the cloud , harness that data for good use as well as at the same time harnessing AI for good .
“ I want to help the people that really understand this that have that vision move forward . And I think that other than that , there ’ s going to be a consolidation in the industry for those that are not seeing that and moving fast enough .”
As Sacks-Mandel describes , Microsoft is obsessed with customers ’ requirements and what customers need . “ We are delivering solutions that meet all of those requirements and those needs , including in the education space .
“ We have transformed into a platform company , a security company , an AI company , and I see those trends intensifying and accelerating in a way that meets with our customers ,” she says . “ Ultimately , we ’ re trying to work with our customers to light up their vision and help them transform .”
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