so they ’ ve cracked the code on user experience . That ’ s a good role model , in my opinion , for what citizen-centric government services can look like .”
Embracing cloud computing Another critical aspect of the department ’ s digital transformation is the move towards cloud computing . Kane acknowledges that the agency currently lacks the internal cloud architecture capabilities needed to fully leverage this technology .
“ We ’ re looking at a lot more either lift and shift to a cloud environment or modernising systems and moving them to a cloud environment ,” he says .
This shift towards cloud computing brings with it new challenges , particularly in the realm of API management and data integration .
“ The more you push to the cloud , the more APIs become a critical piece of your organisation ’ s data structure ,” Kane notes . “ We need to understand where our data is going
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