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freedom to get in there and say , ‘ okay , we know we have to be compliant , but let ’ s do it cooler than we currently are ’.”
Partnerships : Taking a collaborative approach This balance between compliance and innovation is particularly evident in the department ’ s approach to partnerships with technology vendors .
To further enhance citizen-centricity , the MSDH has partnered with Docusign to streamline processes with digital signatures and HIPAA-compliant workflows . This partnership has allowed the agency to reimagine its onboarding process using Docusign ’ s Contract Lifecycle Management ( CLM ) tool .
“ This reduces the ‘ black box ’ effect where requests go into a different department , and you just hope they get done . Instead , it provides transparency and efficiency , which benefits everyone involved ,” Kane explains .
To navigate these challenges , Kane emphasises the importance of strong partnerships with vendors . Rather than viewing them as mere suppliers , he sees vendors as true collaborators in problem-solving . 14 msdh . ms . gov