MSDH
“ There were just too many procedural black boxes within the organisation ,” Kane explains . “ People knew that whenever they needed to get new printer ink , they emailed so-and-so and then it just happened – or didn ’ t happen . That ’ s the magic of the black box .”
The move towards IT service management has not just been about efficiency , however ; it ’ s also been about gaining valuable insights into the organisation ’ s operations . Kane is particularly excited about the data analytics possibilities this shift will bring .
“ As a manager , it ’ s not about being overly Big Brotherish ; it ’ s not about finding the people who aren ’ t doing the work ; it ’ s just about making things better ,” he emphasises . “ There ’ s so much good organisational data that will help us improve all of our other processes .” the entire organisation , moving more systems to the cloud and improving its understanding and management of both hardware and software assets .
Kane is particularly enthusiastic about the potential of IT service management to drive improvements across the agency . “ I ’ m particularly excited about IT service management because it provides valuable data and insights into how our organisation operates ,” he says . “ It allows us to be more proactive in supporting our customers – the rest of the agency – and ultimately the citizens of Mississippi .”
This initiative aims to streamline internal processes and improve transparency across the organisation .
Enhancing citizen-centric services through telehealth The MSDH ’ s technology roadmap also places a strong emphasis on enhancing citizen-centric services .
Telehealth has emerged as a key component of this strategy , particularly in the wake of the COVID-19 pandemic , providing both convenience and cost savings .
“ We have a small number of oncologists who are contracted or full-time employees of the Mississippi Department of Health ,” Kane goes on . “ So , telehealth allows us to schedule those doctors across all of our districts .
“ We can ’ t afford to hire specialists like oncologists for every county , but with
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